Return Policy

Return & Refund Policy

Elements of Basic

At Elements of Basic, we want you to love every purchase! We take pride in offering quality clothing and unique designs, and your satisfaction is important to us.

We offer a 30-day return policy to make your shopping experience easy and worry-free.

1. Returns & Exchanges

You have 30 days from the date you receive your order to request a return.

To qualify for a return:

Items must be unworn, unused, and unwashed.
Items must be in their original condition, with tags attached (if applicable).
Proof of purchase or an order number is required.
Returns must be approved before items are shipped back.

2. How to Request a Return

To start a return, please contact us through our website at www.elementsofbasic.com using our contact form.

Please include:

Your order number
The item you wish to return
The reason for your return

Our customer service team will provide return instructions and the appropriate return shipping address.

Please do not send items back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days after approval.
Your bank or credit card provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returns without tracking information.

5. Damaged, Defective, or Incorrect Items

We carefully inspect our products, but if something isn't right, we're here to help.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.

Include your order number and clear photos of the issue so we can review it and arrange an appropriate replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for returns unless they arrive damaged, defective, or incorrect:

Personalized or custom-made items
Items that have been worn, washed, or altered
Gift cards
Final-sale items clearly marked as non-returnable at purchase

7. Exchanges

If you need a different size or color, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If a direct exchange is unavailable, you may return an eligible item and place a new order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request. However, orders that have already entered production or shipped may not be eligible for cancellation.